FAQs

1. When will my order be shipped?

We usually process orders within 1–3 business days.
Once your order is on its way, you’ll receive a confirmation email with tracking details.

We like to make sure everything is properly prepared before it leaves us—because your home deserves that extra bit of care.

2. How long does delivery take?

Delivery times may vary depending on your location, but most orders arrive within 10–20 business days.

We know waiting isn’t always fun, but we promise it’ll be worth it when your items arrive and find their place in your home.

3. Can I track my order?

Yes, of course.
Once your order ships, you’ll receive a tracking link via email so you can follow its journey to your doorstep.

4. What if something arrives damaged or not quite right?

We’re really sorry if that happens—and we’ll make it right.

Just send us a message with your order details and a photo if possible, and we’ll help arrange a replacement or solution as quickly as we can.

5. Do you accept returns or exchanges?

Yes, we do.

If the item isn’t what you expected, you can contact us within a reasonable time after delivery, and we’ll guide you through the return or exchange process.

We want you to feel good about what you bring into your home.

6. Are your products easy to use?

We carefully select items that are simple, practical, and designed for everyday life.

Most products don’t require complicated setup—just straightforward use, so they can naturally fit into your routine.

7. How do I know if a product is right for me?

We try to provide clear photos and descriptions to help you decide.

But if you’re unsure, just reach out to us—we’re happy to give honest suggestions based on your needs.

8. How can I contact you?

You can always reach us at:

support@urbanbuynow.com

We typically respond within 24–48 hours, and we’ll do our best to make things simple and clear for you.