Return & Refund Policy

At Urbanbuynow, we understand that sometimes things don’t turn out exactly as expected—and that’s okay. Whether it’s a change of mind or an issue with your order, we’re here to make the process as simple and stress-free as possible.

Returns

If you’re not fully satisfied with your purchase, you can request a return within 14 days of receiving your order.

To be eligible for a return:

The item should be unused and in its original condition
It should be in its original packaging
Proof of purchase (order number or email confirmation) is required

To start a return, just send us a message—we’ll guide you step by step.

Refunds

Once we receive and inspect your returned item, we’ll process your refund.

Refunds will be issued to your original payment method
Please allow 5–10 business days for the refund to appear, depending on your payment provider

We’ll always keep you updated along the way so you’re not left wondering.

Exchanges

If you received an item that’s damaged, defective, or not what you ordered, we’re truly sorry.

Please contact us within 7 days of delivery, and include a photo if possible. We’ll arrange a replacement or solution as quickly as we can—no complicated steps.

Non-Returnable Items

Some items may not be eligible for return, such as:

Used or worn products
Items damaged after delivery due to misuse
Certain personal or hygiene-related items (if applicable)

If you’re unsure, feel free to ask—we’ll gladly clarify.

Return Shipping

Customers may be responsible for return shipping costs unless the item is defective or incorrect
We recommend using a trackable shipping method for your return

Order Cancellations

If you need to cancel an order, please contact us as soon as possible.